Privacy Policy
Effective Date: 26 September 2026
Welcome to Bilva.com, an online store managed and operated by V S Informatics Pvt. Ltd., Nagpur, Maharashtra, India ("Bilva", "we", "us", or "our").
We respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing products, or contacting us.
This Privacy Policy explains how we collect, use, store and protect information relating to users of Bilva.com.
1. Information We Collect
When you use Bilva.com, place an order, create an account or contact us, we may collect information such as:
Name
Mobile number
Email address
Billing address
Shipping/delivery address
Order and transaction details
Payment-related information processed through our payment service providers
Product preferences and enquiries
Information provided when contacting customer support
Technical information such as IP address, browser type, device information and website usage information
We collect only information that is reasonably required for operating our online store and providing our services.
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm payments and transactions
Provide order updates
Respond to customer enquiries
Process returns, replacements and refunds
Provide customer support
Send important service-related communications
Improve our website, products and customer experience
Prevent fraud, misuse and unauthorized transactions
Comply with applicable laws and legal requirements
Where applicable, personal data will be processed in accordance with applicable Indian data-protection law.
3. Payment Information
Payments may be processed through third-party payment gateways.
Bilva generally does not store complete debit-card, credit-card, UPI or banking credentials on its own servers unless specifically required and lawfully permitted.
Payment information may be processed directly by the relevant payment service provider under its own terms and privacy policy.
4. Cookies
Bilva.com may use cookies and similar technologies to:
Keep the website functioning properly
Remember user preferences
Understand website usage
Improve website performance
Provide relevant analytics
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted third parties only when required to operate our business, including:
Courier and logistics partners
Payment gateway providers
Website hosting and technology providers
Customer-support/service providers
Analytics or security service providers
Government authorities or law-enforcement agencies where legally required
We do not sell your personal information as a commercial product.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Complete transactions
Provide customer support
Maintain business and transaction records
Resolve disputes
Meet accounting, tax and legal obligations
Prevent fraud or misuse
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and regulatory requirements.
8. Third-Party Links
Our website may contain links to third-party websites, including YouTube, payment providers, courier services or other external platforms.
Bilva is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites separately.
9. Children's Privacy
Bilva.com is not specifically directed toward children. Purchases should be made by individuals who are legally capable of entering into the applicable transaction.
Parents or guardians should supervise minors using online shopping services.
10. Your Privacy Rights
Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, updating or other applicable rights.
Requests may be submitted using the contact details provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable legal requirements.
The updated version will be published on this page with the revised effective date.
12. Contact Us
V S Informatics Pvt. Ltd.
Nagpur, Maharashtra, India
Website: Bilva.com
Email: [support@bilva.com]