Terms of Service
Effective Date: 26 September 2026
Welcome to Bilva.com, managed and operated by V S Informatics Pvt. Ltd., Nagpur, Maharashtra, India.
By accessing or using Bilva.com, you agree to comply with these Terms of Service.
Please read these terms carefully before placing an order.
1. About Bilva.com
Bilva.com is an online shopping platform operated by:
V S Informatics Pvt. Ltd.
Nagpur, Maharashtra, India
Bilva may offer electronics components, DIY project kits, educational products, embedded-system kits, IoT products and related accessories.
2. Acceptance of Terms
By using Bilva.com or placing an order, you acknowledge that you have read and accepted these Terms of Service, together with the applicable Privacy Policy, Refund & Return Policy and Shipping Policy.
If you do not agree with these terms, please do not use the website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.
However:
Product colours may vary slightly from photographs.
Component brands or models may change depending on availability.
Electronic components may have minor manufacturing variations.
Product photographs may show an assembled demonstration that is not completely included in the purchased package.
The exact contents of a kit are determined by the product description/specifications displayed at the time of purchase.
4. DIY and Educational Products
Many Bilva products are supplied as DIY educational electronics kits.
Customers may be required to assemble, connect, program or configure the components.
Customers are responsible for following the supplied instructions and using appropriate power supplies and equipment.
Bilva is not responsible for damage resulting from:
Incorrect wiring
Incorrect voltage
Short circuits
Reverse polarity
Incorrect programming
Physical modification
Improper installation
Water or liquid damage
Use outside the specified operating conditions
This does not affect any rights or remedies that cannot legally be excluded.
5. Prices
Prices displayed on Bilva.com are subject to change.
The price applicable to an order is generally the price displayed at the time the order is successfully placed, subject to correction of obvious errors and applicable law.
Applicable taxes, shipping charges or other charges will be displayed where required.
6. Orders
Placing an order constitutes an offer to purchase the selected product.
An order may be cancelled or declined in circumstances including:
Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Payment failure
Incorrect customer information
Technical problems
Other circumstances permitted by applicable law
If payment has already been received for an order that Bilva cannot fulfil, an appropriate refund will be provided subject to applicable law.
7. Payments
Payments may be processed through third-party payment gateways.
By making a payment, the customer agrees to comply with the terms applicable to the selected payment method.
Bilva does not request customers to share their complete card PIN, CVV or banking password through email, phone or social media.
8. Intellectual Property
Unless otherwise stated, website content including:
Logos
Product photographs
Graphics
Text
Product descriptions
Videos
Website design
Tutorials
Software/code supplied by Bilva
may be protected by applicable intellectual-property laws.
You may use purchased educational materials for personal learning and legitimate project development, but you may not reproduce, resell, redistribute or commercially exploit Bilva's copyrighted content without permission.
9. YouTube Tutorials and QR Codes
Some DIY kits may include a QR code providing access to an online video tutorial.
The tutorial may be hosted on a third-party platform such as YouTube.
Bilva does not guarantee uninterrupted availability of third-party platforms or links.
The content of tutorials is provided for educational purposes and may be updated from time to time.
10. User Conduct
Users agree not to:
Misuse the website
Attempt unauthorized access
Introduce malicious software
Use the website for fraudulent activities
Copy website content without permission
Interfere with website security or operation
Provide false or misleading information
11. Third-Party Services
Bilva may use third-party services including:
Payment gateways
Courier companies
Hosting providers
Analytics services
YouTube
Communication services
Use of those services may be subject to their respective terms and policies.
12. Limitation of Liability
To the extent permitted by applicable law, Bilva shall not be responsible for indirect, incidental or consequential losses arising from the use or inability to use a product or website.
For electronic and DIY products, customers should use appropriate safety precautions and follow product instructions.
Nothing in these Terms is intended to exclude liability or consumer rights that cannot legally be excluded.
13. Product Safety
Customers should carefully follow the operating instructions supplied with electronic products.
Do not connect electronic components to voltages outside their specified ratings.
Products involving electricity, motors, batteries, tools or moving mechanisms should be used responsibly and, where appropriate, under adult or qualified supervision.
14. Privacy
Use of personal information is governed by our Privacy Policy.
By using Bilva.com, you acknowledge that your information may be processed as described in the Privacy Policy and applicable law.
15. Changes to These Terms
Bilva may update these Terms of Service from time to time.
The updated version will be published on this page with the revised effective date.
Continued use of the website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.
16. Governing Law
These Terms of Service shall be governed by the laws of India.
Subject to applicable consumer-protection laws and jurisdictional requirements, disputes shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over Nagpur, Maharashtra.
17. Grievance Redressal
For complaints, support requests or grievances, please contact:
V S Informatics Pvt. Ltd.
Nagpur, Maharashtra, India
Grievance/Customer Support Email: [support@bilva.com]
Please include your order number and relevant details so that we can investigate and respond appropriately.
18. Contact Information
V S Informatics Pvt. Ltd.
Nagpur, Maharashtra, India
Website: Bilva.com
Email: [support@bilva.com]
Last Updated: 26 September 2026