Refund & Return Policy
Effective Date: 26 September 2026
Thank you for shopping at Bilva.com, managed and operated by V S Informatics Pvt. Ltd., Nagpur.
We want you to receive your products in good condition. This policy explains when products purchased from Bilva.com may be returned, replaced or refunded.
1. Products Eligible for Return
A product may be eligible for return or replacement if:
The product received is damaged during transportation.
The product received is defective or non-functional on arrival.
A wrong product or significantly different product has been delivered.
Components mentioned as included in the product listing are missing.
The product has a manufacturing or functional defect covered by the applicable warranty.
Eligibility is subject to verification.
2. Return Request Period
Customers should contact Bilva customer support within 48 hours of delivery for products that are damaged, incorrect or missing components.
For defective products, customers should contact us within the applicable warranty or support period mentioned on the product page.
3. Unboxing Evidence
For electronics, DIY kits and project components, customers are strongly advised to record an unboxing video from the time the sealed package is opened.
The video should clearly show:
The shipping package
Shipping label
Condition of the package
Product/components received
Any visible damage or missing components
This may be requested when evaluating a damage, shortage or wrong-product claim.
4. Non-Returnable Situations
A return or replacement may not be accepted where:
The product has been physically damaged after delivery.
Components have been burnt or damaged due to incorrect wiring or voltage.
The product has been modified, soldered, programmed or altered by the customer.
The product has been assembled incorrectly.
Damage has resulted from misuse, short circuit, reverse polarity or improper power supply.
A DIY project kit has been used and subsequently damaged during experimentation.
The customer simply changes their mind after purchasing a product, where the product is specifically identified as non-returnable on the product page.
Digital content or tutorial access has already been supplied, where applicable and legally permissible.
This does not limit any mandatory consumer rights available under applicable law.
5. Defective Electronics
For electronic components and DIY project kits, Bilva may first provide troubleshooting assistance.
If the product is determined to be defective, Bilva may, at its discretion and subject to applicable law:
Replace the defective component;
Replace the product/kit;
Repair the product where repair is appropriate; or
Provide a refund.
6. Refund Process
Once a return is approved, the refund will normally be processed through the original payment method or another legally permitted method.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Shipping charges, if any, may be treated according to the reason for the return and the applicable terms displayed at the time of purchase.
7. Wrong or Missing Items
If you receive an incorrect product or find that a listed component is missing, contact us as soon as possible with photographs/video of the package and its contents.
After verification, we may arrange a replacement or refund as appropriate.
8. Cancellation
Orders may be cancelled before dispatch where the cancellation option is available.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
Any cancellation charges imposed by Bilva will be applied only where permitted under applicable law.
9. Warranty
Some products may carry a manufacturer or seller warranty.
The applicable warranty period and terms, if any, will be mentioned on the individual product page or accompanying documentation.
Warranty does not normally cover damage caused by:
Incorrect connection
Excess voltage
Short circuit
Physical damage
Water/liquid damage
Unauthorized modification
Improper installation
Misuse or experimentation outside the product specifications
10. How to Request a Return
Please contact:
V S Informatics Pvt. Ltd.
Nagpur, Maharashtra, India
Email: [support@bilva.com]
Please provide:
Order number
Customer name
Product name
Date of delivery
Description of the issue
Photographs/video where applicable
11. Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable Indian law.
Bilva reserves the right to verify every return, replacement and refund request before approval.
Last Updated: 26 September 2026